Refund policy

Thank you for shopping with us! We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our policy below for details on returns, refunds, and replacements.

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
* The item must be unused, unwashed, and in the same condition that you received it.
* The item must be in its original packaging with all tags attached.
* You will need to provide proof of purchase or order number.

2. How to Start a Return
To initiate a return, please contact our customer support team first at pawtronix7@gmail.com 

Please note:
* Do NOT ship items back to the address listed on your package or manufacturer box. All returns require prior authorization.
* Once your return request is approved, our support team will provide you with a Return Authorization and the correct return warehouse mailing address.
* Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs
* Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs or issue a full refund/replacement immediately.
* Change of Mind / Preference: If you are returning an item due to personal preference, sizing errors, or change of mind, you (the customer) will be responsible for paying the return shipping costs.

4. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us at pawtronix7@gmail.com within 48 hours of delivery with:
* Your order number.
* Clear photos or a short video showing the issue or damage.

We will quickly arrange a free replacement or a full refund for you—no extra hassle required.

5. Non-Returnable Items
Certain types of items cannot be returned:
* Perishable goods (such as pet food or treats).
* Custom or personalized products.
* Personal care items or hygienic items that have been opened or used.
* Gift cards or promotional items.

6. Refunds & Processing
* Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
* If approved, your refund will be automatically processed back to your original payment method within 3 to 7 business days.
* Please note that bank processing times can vary, and it may take additional time for your financial institution to post the credit to your account.

7. Order Cancellations
If you wish to cancel an order, please email us as soon as possible at pawtronix7@gmail.com. Once an order has entered our automated fulfillment system or has been shipped, it cannot be canceled, but you can return it upon arrival following our return guidelines.

8. Contact Us
For any return or refund questions, feel free to reach out to our dedicated support team at pawtronix7@gmail.com